Last Updated: May 31, 2026

At Velvet Avenue (velvet-avenue.com), we are dedicated to providing a reliable and transparent shipping experience for our customers across Canada.

1. No Hidden Fees (DDP Shipping)

To ensure a worry-free shopping experience, we ship all orders on a Delivered Duty Paid (DDP) basis.

• Duties Included: All applicable import duties, customs fees, and taxes are pre-paid by Velvet Avenue.
• Final Price: The price you see at checkout is the final price. You will not receive any surprise invoices from customs or carriers upon delivery.

2. Shipping Costs

3. Delivery Timeline

Items are dispatched from our international fulfillment centers to provide you with the latest trends and the best possible value.

Stage	Duration
Processing Time	1 – 3 Business Days (Mon – Fri)
Transit Time	7 – 10 Business Days (Mon – Fri)
Total Estimated Delivery	8 – 13 Business Days

*Orders placed after 8:00 PM (EST) will begin processing the following business day.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a Tracking Number. You can use this to monitor your package's journey from our facility to your doorstep in Canada.

5. Delivery Issues

If your package is marked as delivered but you have not received it, or if items arrive damaged, please contact us within 30 days at info@velvet-avenue.com. Please include your order number and photos of any damage for rapid processing.