Last Updated: May 31, 2026

At Velvet Avenue (velvet-avenue.com), we are committed to protecting your privacy. This policy explains how we collect, use, and disclose your personal information. Our practices are designed to comply with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Personal Information We Collect

We collect information that identifies you or can be linked to you, including:

• Contact Details: Name, shipping address, billing address, phone number, and email address.
• Financial Information: Payment card details (processed securely via PCI-compliant partners) and transaction history.
• Technical Data: IP address, device type, browser details, and usage data collected via cookies and tracking technologies.

2. How We Use Your Information

We use your data to provide a premium shopping experience:

• Order Fulfillment: To process payments, arrange shipping, and manage returns.
• Customer Support: To respond to your inquiries and improve our service.
• Marketing: To send promotional offers (only with your explicit consent). You may opt-out at any time.
• Security: To detect and prevent fraudulent transactions.

3. Disclosure and Data Transfers

We do not sell your personal information. We share data only with trusted partners like Shopify (our platform provider) and shipping carriers to fulfill our services.

4. Your Privacy Rights

Under Canadian law, you have specific rights regarding your data:

• Access: The right to request a copy of the personal data we hold.
• Correction: The right to update or correct inaccurate information.
• Withdrawal: The right to withdraw consent for marketing or data processing.

5. Security and Retention

We implement industry-standard SSL encryption to protect your data. We retain your information only as long as necessary to fulfill orders, comply with Canadian tax laws, or resolve disputes.