Contact information
Contact Us
Velvet Avenue — Customer Care
Have a question about our latest collection, your order status, or a potential return?
Our dedicated support team is ready to assist you.
Email Support
For the fastest response, reach us at:
Typical response time: 24–48 hours
Monday – Friday | 9:00 AM – 5:00 PM (EST)
Returns
Looking to return or exchange an item?
Please do not ship items to our administrative office.
Email us to receive your Return Authorization and instructions for our Richmond, BC facility.
Corporate Headquarters
Velvet Avenue Administration (Non-Return Address):
2210 Bank Street 1034
Ottawa, ON K1V 1J5, Canada
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